REFUND & RETURN POLICY
Effective Date: MARCH 17, 2026
At Nexora Mart, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
Returns
You may request a return within 15 days of receiving your order.
To be eligible for a return, your item must:
Be unused and in its original condition.
Be in its original packaging.
Include all accessories and documentation (if applicable).
Certain items such as personalized products, gift cards, intimate products, or final sale items cannot be returned unless they arrive damaged or defective.
Refunds
Once we receive and inspect your returned item, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your payment provider.
Shipping fees are non-refundable unless the return is due to our error.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with clear photos of the item and packaging.
We'll gladly arrange a replacement or refund where appropriate.
Order Cancellations
Orders may be cancelled within 12 hours of purchase.
Once an order has been processed or shipped, it cannot be cancelled.
Contact
For return or refund requests, contact us using the email address listed on our store.